![]() But thats what I see going on.nothing harmful, and Norton even says so with its BIG GREEN CHECKMARK. THIS IS ONLY SPECULATION.If anyone can describe whats happeneing here better please do. I see nothing in your screen shot saying Norton thinks its Malware.in fact Norton tells you the file is safe, again, as far as the alert its simply due to the deep cleaning aswclear performs. Not to start with a silly question but have you already ran the 'uninstaller' before you loaded your Norton on your system?Īs well, it seems its simply letting you know a file in an area not normally removed from is being removed I can see that this 'alert' is happening after aswclear execution so Norton is simply alerting you to the 'deep' changes the Avast cleaner is making. The above file is detected as malware by norton but not in the VT Works with me under WinXP but didn't delete the main directory of the program : Go out of safe mode back to normal its there of course but won't runĮasily found whoever's profile you're in :) Quote from: Tyreman on January 28, 2010, 01:49:37 PM -So I download the removal tool to the desktop, go into safe mode and avast removal tool is not there.on the desktop in safe mode? I will attach what the is coming up when he tried to open AVAST.Ĭan you please help and if not can i please get my money back! I got the 3 year pro AVAST.Consumer Products > Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) I got one of my friends to look at my computer for me and he removed all of the other antivirus stuff (as after doing the first thing i couldn't connect to the internet) just follow through the guide here at this link. im just explaining this to you generally. and than you need to clear the cache files and the recent browse history, and cookies. different browsers have different ways of finding the version. recognize your browser, whether it is firefox, or google chrome, or internet explorer. Thank you for contacting AVAST Software company with your concerns. With this information and with the hijackthis.log file we can try to resolve your problem. We therefore need you to describe as accurately as you can what actions cause the problem to appear.ġ) Download HiJackThis, ( ) save it onto your desktopĢ) Run the HiJackThis program and select "Do a system scan and save log file"ģ) Send me the created log file as an email attachment (by default it's located on your desktop and should be named hijackthis.log - it looks like a text file) Once we have all the information, we'll try to simulate your problem in our testing labs. Is there any other antivirus or firewall installed on your computer? Processor Intel (R) Core (TM) i 5-2410M CPU 2.30GHz 2.30GHz What are your basic your system parameters? (processor type, amount of RAM.) ![]() I especially need to know if you're using some firewall (and which one), and if you connected via dial. What version of avast! is installed on your computer? You can find this information by right-clicking on the avast! icon in your system tray and then selecting the "About avast!." dialog option. That didn't work so then they asked me to: To install avast! Premier onto your computer, kindly follow these steps:ģ) Doubleclick on the file downloaded (avast_premier_antivirus_setup.exe) (Note: Be careful! The content of any folder you choose will be deleted!) If you installed avast! in a different folder than the default, browse for it. Choose "Troubleshooting" and untick option "Enable avast! self-defence module"Ĥ. ![]() Start Windows in Safe Mode ( ) or disable self-defence module: ![]() Download aswClear.exe on to your desktopĢ. I have been talking to the tech team and they haven't been able to help me!ĭownload avast! uninstall utility (aswclear.exe) located on this page:ġ. So i downloaded AVAST PRO nearly two weeks ago and i can't get it to open.
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